WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

In this crowded digital ecosystem, conversational AI delivered via platforms like WhatsApp is emerging as the preferred channel for customer service, dramatically changing how businesses interact ...

and could demand to speak to a human representative the way they do now when they reach automated customer-service phone lines. WhatsApp owner Meta Platforms is betting that combining AI agents ...

The Benefits of Automating WhatsApp Workflows with Zapier ... integrating with other customer service tools, and even leveraging AI to provide real-time support. The API documentation provides ...

Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

WhatsApp might be one of the natural homes of Meta AI, but that doesn’t mean you have to use the app to talk to Meta’s AI chatbots. Meta practically forces Meta AI on Facebook, Instagram ...

The Meta AI service takes the form of a chatbot which users can chat with in the same way as a normal WhatsApp conversation. It appears as a blue circle above the icon used to start chats in the ...

AI is the next big thing in customer service. At least, that’s what everyone says. And they’re not wrong. Businesses are ditching clunky old chatbots in favor of smarter AI agents, promising ...

AI agents are poised to make communication between businesses and their customers deeper, more open and more personal. That level of intimacy might be great, but as in any relationship, it creates ...