09:10, Mon, Feb 24, 2025 Updated: 09:23, Mon, Feb 24, 2025 British Gas has been rated the worst for customer service again with satisfaction slipping, according to new figures from Which?. A report ...

British Gas is no stranger to criticism. This time last year Money Mail took the energy giant to task after it left customers on hold for hours, cancelled appointments at short notice and sent out ...

The watchdog said “all too often” consumers were being left on hold, stuck in never-ending chatbot loops or passed from department to department with no resolution or helpful answer to their query.

Which? has written to the CEOs of Virgin Media, Scottish Power and British Gas urging them to improve their customer service as new research from the consumer association reveals they are the worst ...

Over the last six months, thousands of consumers have got in touch with Which? to share their experiences of shoddy customer service in sectors including energy, financial services, telecoms and ...