TwistedSifter on MSN
A call center worker tried to tell a student that they couldn’t use a printer until they paid their debt, but the person wouldn’t listen
This person clearly had a serious listening ...
Tech Xplore on MSN
Your call center rep is emotionally exhausted—their computer may know when to help
When a customer calls to complain about a billing error or a delayed package, the person on the other end of the line is ...
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