A technical glitch during a Zoom call shouldn't be that big a deal, or lead someone to make a judgment about the person on the other end. But in actuality, glitches during face-to-face video ...

Researchers found that minor connection issues during face-to-face video calls negatively impacted interpersonal judgments, with significant implications in contexts such as telehealth visits, remote ...

Video-call glitches might seem harmless, but they can reduce people’s chances of getting hired, closing a business deal or following a doctor’s recommendation. Human brains expect video calls to feel ...