Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. When Orlando Magic fans come to their first ...

Choosing the right contact center software can make or break your customer service strategy. Whether you're looking for the best contact center software to improve efficiency or a cloud contact center ...

There is a noticeable change in how today's customers engage with businesses. People want conversations that are personal and secure, without waiting on hold or constantly scanning their inboxes for ...

The contact center should be viewed as a strategic driver of customer trust and retention, not just a cost center. Customer experience is no longer just a brand differentiator. It’s the battleground ...

Cox Business Unveils AI-First Contact Center Solution Powered by RingCentral AI & Automation ChannelVision Magazine ...

Customer journey analytics (CJA) is discussed far more often than it is deployed. The technology isn’t new; pioneers like ClickFox (now BryterCX) and Thunderhead (now part of Medallia) introduced it ...

According to Gartner, "Over 70% of customer experience leaders struggle to design projects that boost loyalty and deliver results." But the reality is that CX has been broken by design pitfalls that ...

Banks and other financial services combine omnichannel communications, artificial intelligence and automation to transform ...

Rising prices will spark a 25% decline in brand loyalty in 2025, according to Forrester analysts. This prediction comes just months after the firm unveiled research indicating customer experience (CX) ...

SINGAPORE, SG - April 01, 2026 - PRESSADVANTAGE - Voiso, a global provider of cloud contact center software, and WeCare ...

Cox Business, a leading provider of advanced cloud and managed IT solutions, today announced the launch of Cox Business Contact Center with RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered ...