A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in ...
We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...
According to new research, interacting with automated chatbots for customer service is viewed by consumers as a source of increasing frustration. In fact, over 72% of respondents in a recent UJET ...
Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...
NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...
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California bill proposes a 5-minute limit on customer service hold times, ensures human connection
A new bill looks to reduce hold times by requiring businesses to connect customers with a human within 5 minutes, aiming to ...
The research explores the question of how personalized customer service profiles influence customer behavior compared to standardized profiles.
New Jersey businesses are stepping up their customer service game, trading indifference for genuine care, as seen in thoughtful interactions at car dealerships and insurance companies.
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