A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

APRIL 11, 2023, WASHINGTON D.C. -- Department of Justice Chief Information Officer Melinda Rogers speaks at the CrowdStrike Government Summit. The Justice Department’s chief information officer said ...

Agile development teams aim to develop innovative capabilities, while devops teams strive to release code to production more frequently. But the buck often stops with the IT service desk and customer ...

A responsive, people-centered front-of-house is essential for today’s community-focused library. This guide explores how to choose service desks that create a comfortable, engaging, and purpose-fit ...

Alan Joch has been an independent business and technology writer for more than a decade. His expertise includes server and desktop virtualization, cloud computing, emerging mobile applications, and ...

I’ve wanted a standing desk for a while now, but could never quite justify it. I already had a perfectly fine writing table in the corner of our dining room. I even purchased a standing desk converter ...

Capita Software was experiencing poor customer satisfaction rates and had over-worked, stressed employees. This is being reversed thanks to its use of ServiceNow. Capita is one of the largest ...