A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Zoho Desk Zoho's customer service software has been around since November 2016. More recently, the platform has achieved 45% year-over-year revenue growth for the past five years and serves more than ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

A responsive, people-centered front-of-house is essential for today’s community-focused library. This guide explores how to choose service desks that create a comfortable, engaging, and purpose-fit ...

Alan Joch has been an independent business and technology writer for more than a decade. His expertise includes server and desktop virtualization, cloud computing, emerging mobile applications, and ...

Agile development teams aim to develop innovative capabilities, while devops teams strive to release code to production more frequently. But the buck often stops with the IT service desk and customer ...

I’ve wanted a standing desk for a while now, but could never quite justify it. I already had a perfectly fine writing table in the corner of our dining room. I even purchased a standing desk converter ...

Capita Software was experiencing poor customer satisfaction rates and had over-worked, stressed employees. This is being reversed thanks to its use of ServiceNow. Capita is one of the largest ...