Customer service is at the heart of the professional world. If you haven’t had a job where customer service is key, you’ll certainly run into one in the future. If your skills in serving others are ...

A key principle of exceptional customer service is this: Always strive to give the customer what they asked for, plus a little more. As a customer service consultant and trainer, I find this to be one ...

The first place someone turns when they open a yearbook is, of course, their own picture. This universal phenomenon has implications for customer service, including the following five points pulled ...