You have a problem with your cell phone provider. Or your printer. Or your cable provider. So, you turn to customer service for help. Press one. Press two. Try to talk to a human, but you can’t. My ...

I recently received a letter from my bank asking me to call about an error on my mortgage payment. It was a simple matter — a bill I’d paid had gone to the wrong ...

Is the point of customer service to make a profit? Well, let's back up. Is the point of your business to make a profit? The answer to that is probably yes and no. Most people I know in business would ...

Every company in the known universe wants to provide great customer service and deliver an attractive customer experience. But a lot can go wrong along the way to accomplishing these goals. Below I ...

The disparity of customer service quality in business-to-consumer vs. business-to-business is becoming more noticeable. The customer service experience must evolve to match the level of customer ...

When people ask me what I do, I'm sometimes tempted not to mention that I work for a health insurance company. This, after all, is the industry that almost everyone over the age of 23 loves to hate.

Akasa Air has collaborated with One Point One Solutions to deploy an Omnichannel CCaaS solution, enhancing customer ...

Senior staff writer Faith Richardson argues that everyone should work a customer service job at some point in their life.

EIBTM (www.eibtm.com), the leading global event for the meetings and events industry, is to provide a one-to-one customer service strategy to work with all of the event’s main stand holders who in t ...

Rogers & Hollands, an omnichannel jewelry retailer, recently implemented Oracle Retail Xstore Point-of-Service throughout its more than 70 stores. The retailer has utilized the mobile system to ...