The most forward-thinking organizations are moving loyalty frameworks to the center of their growth strategy, where it becomes the gravitational pull that influences every business decision. True ...

Driving customer value isn’t just about external focus. It also requires empowering our employees. When every employee is ...

Several years back, I stumbled at an airport in Far East Asia on the book “Valuation: Measuring and Managing the Value of ...

Those of us who have seen software transition from perpetual licenses to recurring revenue SaaS businesses know there’s been a fundamental shift in how revenue is earned over time. Recurring revenue ...

The 2025 U.S. Open delivered a master class for golfers and procurement leaders alike. When thunderstorms on June 15 transformed golf's most demanding major into what many called "unplayable", J.J.

Financial services data leaders face a fundamental paradox: they have unprecedented access to data assets, yet they continue ...

DEARBORN, Mich.--(BUSINESS WIRE)--Less than two quarters into full deployment, the teams behind the Ford+ growth plan’s new customer-centered business segments are redefining customer value, while at ...

This piece has been co-authored by Ram Devanarayanan, associate vice president, senior industry principal at Infosys Finacle. Between 2015 and 2019, while the gap in bank lending to small and medium ...