Establishing a crisis management plan may seem overwhelming to school officials unsure of where to start. That’s why we broke the process down into manageable steps designed to help them take action.
“About 15 floors down from the top, it looks like it’s glowing red.” — Pilot of helicopter Aviation 14, radioing at 10:07 a.m., 9/11, New York City. “I don’t think this has too much longer to go. I ...
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