Apps are old school. Bots are the future. “Conversational UIs” will replace the web. That, in a nutshell, is the thinking behind a developer gold rush happening right now. Facebook announced bots for ...

CNN and NBCUniversal’s Fandango are among the first in the media and entertainment biz to tap into Facebook Messenger “bots,” which let users get automated info from artificial-intelligence agents.

Chipotle fans are about to have two new ways to place their orders. The chain announced Wednesday that customers will soon be able to order through Facebook Messenger as well as make group orders on ...

Facebook Chat’s integration with Jabber/XMPP is just around the corner which means you’ll be able to use applications like Gtalk to communicate on Facebook. According to ProcessOne the launch is ...

Chat bots were central to Facebook Messenger’s strategy three years ago. Now they’re being hidden from view in the app along with games and businesses. Facebook Messenger is now removing the Discover ...

The “Liam Bot” teaches employees what to say if friends or family ask difficult questions about the company over the holidays. By Sheera Frenkel and Mike Isaac SAN FRANCISCO — Some Facebook employees ...

According to a new report from TechCrunch, Facebook is planning an extensive redesign to its Messenger application on iOS. The goal is to simplify the experience of the app, with a focus on stories ...

The post that appeared on Buffy Sobol Johnson’s Facebook feed gave the Lakeville resident pause. “What was your experience with the worst restaurant in Lakeville?” someone recently asked, unleashing a ...