In recent cloud-related moves, Microsoft launched a new Applied Cloud Stories initiative, and opened a new datacenter region in Israel. The tech giant also announced yesterday that Azure Databricks ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced Xperience 2025, the premier customer experience (CX) and AI event of the year, ...

Genesys today announced what it describes as the first native, true, multicloud architecture for contact center, following the introduction of the Genesys Multicloud Solutions concept to No Jitter ...

Microsoft and Genesys, a global provider of contact center software, recently announced a partnership to enable enterprises to run Genesys’ omnichannel customer experience solution, Genesys Engage, on ...

California-based contact centre solutions provider Genesys has expanded its horizons beyond the call centre with the launch of an AI-powered employee engagement system called Genesys Cloud EX. Genesys ...

Today Genesys announced, in a blog authored by Tony Bates, CEO, Genesys, that going forward the company will concentrate research and development, as well as sales, marketing, and operational ...