Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all businesses ...

Discover the difference between types of IVR testing tools, ensuring optimal performance and security for your business phone system. Plus, we’ll show you when to DIY or call in the pros. Explore Get ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

Service quality assurance company Empirix Inc announced on Monday that UK travel and leisure website lastminute.com is using its Hammer CallMaster to deliver a high quality Interactive Voice Response ...