We’ve listed some of the most notable culprits on several different devices—and how to fix them.

Follow these three steps to pair your JLab headphones with your Android phone, iPhone or laptop. Still having trouble? We’ve got tips on how to get it working.

From the Bluetooth Explorer menu bar, select Tools -> Audio Options. In the Codecs section, tick the checkboxes alongside Enable AAC and/or Force use of aptX (depending on your issue).