Human factors/ergonomics researchers have studied how the gender and tone selected for an interactive voice response system, or IVR, affects its user-friendliness. The personality and gender of the ...

"How can we design a system that our customers will actually use?" Providers of speech-enabled interactive voice response (IVR) systems are asked this question on a daily basis. Some of us joke that ...

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

In part one of this two-part article, we discussed the recent re-evolution and technological improvements of speech interactive voice response (IVR) technology as well as a number of the ways that ...

“2. The method of claim 1, wherein the service environment includes an interactive voice response (IVR) interface. “3. The method of claim 2, wherein: the second service request is a call to the IVR ...

Boston-based Envox Worldwide is releasing an update to Envox CT ADE: version 9.1 of its interactive voice response (IVR) development tool. The company says Envox CT ADE is a rapid application ...

One key advantage of UPI 123Pay is its ability to function without mobile data or internet connectivity, offering ...