By placing secure collection points inside or outside stores, retailers are creating a steady flow of customers who might otherwise never enter a physical shop.

Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter. Parcel delivery groups are opening record numbers of mail lockers as they race to meet growing demand for ...

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E-commerce has made logistics more complex than moving a parcel from a warehouse to a customer’s doorstep. Operators now ...