Patients come in many shapes and sizes. So do their complaints – from the seemingly trivial to the ones that will obviously trigger a malpractice lawsuit. A practice that masters the management and ...

ASHEVILLE – AdventHealth in Hendersonville received a citation from regulators for failing to allow a behavioral health patient to speak to a patient advocate. The North Carolina Department of Health ...

Most dental teams don't want to deal with patient complaints. They listen politely as patients describe whatever problem they're having, but they never take any action. Instead, they shrug off the ...

Background: Patient complaints are viewed as indications of dissatisfaction with the service received or experience at a health care institution. The prediction of patient complaints is not clearly ...

Patient complaints represent a critical yet underutilised resource for driving quality improvement in healthcare systems across the globe. Increasingly, research demonstrates that systematic analysis ...

Three ambulatory surgery center administrators discuss tactics for collecting, benchmarking and responding to patient dissatisfaction. 1. Meet regularly to discuss patient complaints. David G. Daniel, ...

Warwick, R.I.-based Kent Hospital, an affiliate of Care New England Health System, has agreed to a $35,000 settlement under the Americans with Disabilities Act following a patient complaint. The ...

Carla Daley Shehata, director of clinical operations for Regent Surgical Health, discusses seven of the most common patient complaints in an ASC, as well as how to prevent them. 1. Poor explanation of ...

Patient ratings of plans and care were lower among beneficiaries filing complaints or reporting denied care. Appeals did not further predict ratings, but successful complaint resolution did.

Physicians with more severe or a higher number of unsolicited complaints from patients were more likely to have accepted non-research industry payments, and the trend is even stronger for those taking ...

The proportion of physicians who had at least 1 unsolicited patient complaint increased significantly as industry payments increased. Physicians who receive more in general industry payments are more ...