Quality Assurance workers within Raven Software, an Activision Blizzard studio most known for testing Call of Duty: Warzone, ...

Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

Creating and implementing a quality assurance (QA) program as it relates to the customer experience is a major undertaking for any company. Having said that, a QA program is what will thoroughly ...

For nearly a decade, Air Conditioning Contractors of America (ACCA) has been taking steps toward developing a program to recognize work done by quality HVAC contractors. After years of hard work, the ...

Call center quality assurance programs ensure that your customers receive a consistent standard of service when they contact a call center or when a call center agent contacts them. The programs ...

When I started out as a firefighter many years ago, one of the big issues facing the fire service was the progression toward emergency medical services (EMS). Over the years, the movement caught hold ...

Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), ...

Servicers know all about the regulatory complexity — whether the rules are coming from the state or federal level or the Consumer Financial Protection Bureau (CFPB) – that often leaves them in a ...

The American Health Information Management Association and Association for Healthcare Documentation Integrity created a free resource kit that provides the tools needed to implement a quality ...

The retailer is expanding its partnership with pharmacy schools with the launch of a new program, the Walgreens Community ...