The hospitality industry has spent the past decade chasing efficiency. What it often lost along the way was the guest experience.

Japan is known for technological innovation and hospitality, influencing new hotel trends. Michelle Gross spent 4 nights at Yotel Tokyo Ginza, a hotel that leverages robots and automation. She says ...

I was in the elevator heading up to my room at Hotel EMC2, a boutique hotel in downtown Chicago, when one of the hotel’s most popular staff members — Leo, a robotic butler — methodically cruised on in ...

A new milestone in hospitality technology has emerged in China. The Shangri-La Traders Hotel at Shanghai Hongqiao Airport has officially deployed the humanoid service robot XMAN-R1, created by Keenon ...

The days of a boring hotel room are over. Today’s traveler doesn’t just want a place to sleep; they want a unique experience that feels designed for them. The Henn na Hotel chain is a perfect example ...

Back in August, Electronic Products told the story of a robot that provides concierge services at the Aloft Hotel in Cupertino, CA. As one might expect, the trend of using robots for tasks that have ...

A hotel that is managed almost entirely by robots. Robot hotels check people in via computer and provide towels, laundry and room service using mechanical robots. For emergencies and other services, ...