The cloud uptime debate rumbles on with Hewlett Packard promising their Cloud Object storage service will have at least 99.95% availability, with customers receiving service credits if it’s down. The ...

James has more than a decade of experience as a tech journalist, writer and editor, and served as Editor in Chief of TechForge Media between 2017 and 2021. James was named as one of the top 20 UK ...

You’ve probably seen a hundred — or even a thousand — articles criticizing cloud computing service-level agreements (SLA). A common example in those articles is the putatively low Amazon Web Services ...

Service Level Agreements (SLA) serve as a roadmap and a warranty for cloud services offerings. All cloud providers offer standard, one-size-fits-all SLAs that cover availably, performance, security, ...

As cloud adoption accelerates, organisations rely on Service Level Agreements (SLAs) to define expectations around availability, security, and performance, to access and process data or service use.