One thing I really like about the new edition of Juran's Quality Handbook: The Complete Guide to Performance Excellence by Joseph Defeo and J.M Juran is that the word "customer" is used 578 times. All ...

Simplified role-based training can lead to better quality metrics and compliance. goodluz/stock.adobe.com It is no secret that staff training remains a weak spot in many corporate strategies. In 2017, ...

Morgan Palmer is CTO of ETQ, helping customers achieve success by attaining new levels of excellence through quality for over 25 years. Every company strives for quality in its products, services, ...

Strategic planning refers to what a business wants to do, while strategic management refers to how it's going to do it, explains management strategist Deron King of business consulting firm WIPFLI. A ...

Few businesses can grow or even survive without setting goals or making plans. That's why strategic management matters. Strategic planning looks at the organization's goals and plans and figures out ...

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Robert Kelly is managing director of XTS ...

Automotive OEMs and suppliers face many challenges in meeting the increasing quality demands of their customers. Strategic quality management professionals envision a holistic solution across the ...

In the demanding landscape of pharmaceutical quality control, the transformation of a leading pharmaceutical company's quality systems reflects leadership and strategic quality management. Led by ...

DQM is becoming a core capability for organizations that need to make better decisions with data. What are the responsibilities of different roles in DQM? Image: WrightStudio/Adobe Stock Data quality ...