As more telecom customers manage their accounts digitally, mobile apps and websites have become the primary way to pay bills, ...

Buying a new car is a huge investment, so of course you want to get a vehicle you can rely on for years and years.

JD Power announced its 2026 U.S. Original Equipment Tire Customer Satisfaction Study and one tire manufacturer dominated the awards. Here's who won.

Like a great marriage, primary banking relationships take work to maintain, and when one partner starts taking the other for ...

J.D. Power says its 2024 U.S. Tech Experience Index Study suggests buyers of new vehicles are “becoming overwhelmed with technology features that don’t solve a problem, don’t work, are difficult to ...

Ford isn't necessarily the biggest player in the mainstream EV market, so how it performed in JD Power's 2026 EV satisfaction ...

J.D. Power conducted a new study to find the most and least reliable car brands in 2026. This story covers the brands you can ...

J.D. Power’s signature Initial Quality Study is evolving. For the first time ever, the analytics firm is incorporating data on dealership repair visits into the study’s customer surveys. This year’s ...

Customer satisfaction scores are on the rise at banks, J.D. Power's latest study shows. Credit unions are, on average, showing higher customer satisfaction scores than at banks. But nearly one-third ...