Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

What's the secret to a winning business model and long-term competitive advantage? It's not just about technology, products and services. Your customer experience may just be the ultimate competitive ...

Customer service isn’t what it used to be. Across the United States, there seems to be a steady decline in the customer service levels of nearly every type of business. Companies just aren’t paying ...