Salesforce launched an effort called Snap-ins, a new way to add capabilities for its Service Cloud such as two-way video chat and tap-to-call. The bit is that companies can deploy contextual services ...
Salesforce’s Service Cloud adds automated case routing, reply recommendations, and other AI features
Salesforce wants to supercharge customer service workflows with artificial intelligence. Toward that end, the San Francisco company today revealed a slew of AI-driven features headed to Service Cloud, ...
Salesforce.com has rolled out a service for its customers that allows them to share data, sources and leads in a social network. The Salesforce to Salesforce service, which the company is not making ...
On Tuesday, Amazon Web Services, the online retailer's massively profitable cloud computing arm, introduced AWS Connect — a new service that lets businesses set up their own call centers built on ...
Salesforce CRM recently announced that it is expanding its partnership with Amazon’s AMZN cloud arm, Amazon Web Services (AWS), to make their combined offerings more accessible to customers. This ...
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