Zappos' new customer service hotline is available to all in coronavirus lockdown, no purchase necessary.

Zappos launched the call line, which is distinct from its traditional customer service hotline, in mid-April, as the coronavirus spread around the U.S.

The online retailer known for its fanatical customer service tests digital assistant that helps you track down any fashion item -- even if the company doesn't sell it.

My first customer service experience with Zappos happened years ago, when I was sent the wrong size rain boot. I called the customer support number, and within minutes, I was talking to a real person.

Click here to sign up for Mobile Commerce Daily for free Zappos combines mobile with personal customer service for easy shopping This holiday season, Zappos is harnessing shoppers? love affairs with ...