The Improving IRS Customer Service Act would expand information regarding refunds available to taxpayers online. The legislation would also require the IRS to inform ...

The Internal Revenue Service (IRS) answered a smaller share of taxpayer calls and kept taxpayers on hold longer last year than in other recent years, according to a new report. The IRS was only able ...

The Internal Revenue Service headquarters in Washington, D.C. The Internal Revenue Service made progress on its customer service and systems last year, but it's still facing challenges with processing ...

The IRS on Friday unveiled a new Taxpayer Experience Office as part of a long-term plan to improve customer service issues. The office will focus on "all aspects of taxpayer transactions," working ...

Senators Bill Cassidy, R-La., and Mark Warner, D-Va., want the IRS to make it easier for people to go online to get information about refunds, respond to IRS questions and more. The pair have ...

Almost two-thirds of tax professionals who responded to an annual AICPA survey about IRS customer service said it takes over 90 days for the agency to provide a substantive response to correspondence, ...

As of May 2025, the IRS had lost more than 25% of its mission-critical enforcement staff, including auditors who handle complex high-wealth cases. As a result, operational problems abound in the ...

Last year, more than 20,000 Florida taxpayers took advantage of the Internal Revenue Service's new Direct File pilot program that allowed taxpayers to prepare and file their taxes online directly to ...