My company is currently looking at ITIL as the end all-be all of process development. Let me explain further that I work for a subsidiary of the parent company, not headquarters. I’m the poor schmuck ...

Bill Willis was looking for a better way to talk with his customers. As deputy CIO of North Carolina, he needed to know if his organization was doing a good job serving IT users in state government ...

Job Description: This person is in charge of implementing Information Technology Infrastructure Library (ITIL) policies, concepts and processes for managing IT services. ITIL impacts the management of ...

When Mead and Westvaco—the country’s two largest forest products and packaging companies at the time—merged in early 2002, Jim McGrane, then the vice president of process development at Mead, was ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced it has been positioned by Gartner, Inc., in the “Niche” quadrant of the 2013 Magic Quadrant for ...

Project management is a powerful business tool that can deliver many advantages to your business. It brings leadership and direction, and helps you deliver projects consistently, efficiently, on time ...

Thank you for your response to my last question (“Excluded from an ITIL project,” Advice Line, 7/23/2008). Some more information might help clarify my situation. We’re in a very tight budget cycle.