Are automated ticketing systems the key to improving your customer service? Utilizing AI, these systems streamline support by quickly managing tickets and accurately responding to inquiries. This ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More “Agentic AI,” or AI agents, have been the talk of the enterprise since ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

We are pleased to release the Control Techniques Support Suite technical support ticketing platform to all our valued customers and end users. This will provide an updated and highly traceable request ...

ABERDEEN PROVING GROUND, Md. (December 19, 2013) -- For the first time, Soldiers can resolve field support issues with their weapon systems by creating a single automated trouble ticket. The new ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and ...

With startups, we're talking about rough, unfinished products being unleashed into the hands of critical strangers -- the type that don't mind sending scathing emails every now and then. Support ...