Employee experience (EX) refers to a worker’s holistic experience with each facet of their company — from their first exposure to the brand through to their eventual departure. Not to be confused with ...

Are your employees merely engaged, or are they genuinely experiencing their work and enjoying it? When comparing employee engagement vs. experience, you might think that taking care of one thing is ...

Ethan is the CEO of Integral, an award-winning employee activation agency. He's a lecturer at Columbia and Trustee of the Institute for PR. Employee experience is not a piece of equipment or software ...

While there's no denying the importance of benefits and compensation, one often overlooked part of the employment contract is employee experience. There are three vital components that shape this area ...

It’s no secret that customer experience (CX) and employee experience (EX) are inextricably connected. According to a Harvard Business Review article, employee experience is the key driver of customer ...

Map out journeys and start identifying opportunities based on the unmet needs that you’ve actually discovered in your own interactions with those businesses. Similarly to employee experience, having a ...

Employee relations is a key consideration for today’s business operations, as it can greatly influence an organization’s success. Healthy employee relations contribute to a more harmonious work ...

The "CX Leaders Navigate Disruption in a New Era of Customer Contact" report has been added to ResearchAndMarkets.com's offering. This report provides an in-depth look into what is changing in the ...

British Columbia Lottery Corporation’s (BCLC) social-purpose integration has seen the company shift away from traditional industry models to utilize gambling to “generate win-wins for the greater good ...

Organizations with strong reputations often share a common trait: employees who feel heard, respected and motivated. A company’s reputation is more than a glossy marketing campaign or polished mission ...