Customer relationship management (CRM) applications have moved beyond being tactical tools for managing sales to become the primary means through which many organizations manage customer experience.

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. You're looking for a CRM system for your company. But you're not ...

Zoho on Wednesday announced an enterprise version of its Zoho CRM application in a move that the company hopes will spur corporate adoption and poach a few Salesforce.com customers. The enterprise ...

The company is doing some 30 migrations per day away from rival CRM platforms like Salesforce.com and Microsoft Dynamics, according to a company official Zoho has added a series of features to its CRM ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Zoho July 21 integrated its Zoho Mail application and Zoho ...

Zoho has added a series of features to its CRM (customer-relationship-management) software in a bid to appeal to larger companies as well as lure away customers from the likes of Salesforce.com. In ...

Zoho CEO Sridhar Vembu fears rivals like Salesforce are in a venture capital-fueled cloud bubble that spends on marketing instead of product development I believe we are in a bubble, for sure. We are ...

In less than two years' time, up-and-coming SaaS applications suite Zoho expects to have more users on its CRM application than current market leader Salesforce.com has on its flagship product. That ...

The vendor is integrating its e-mail program with its CRM offerings and is offering a special deal to Salesforce users to entice a switch Zoho, the scrappy software-as-a-service provider, offers a ...

Zoho's 2017 analyst day was a fun packed event with plenty to pick over, not least the challenge it set for itself which is to be the company that disrupts Salesforce. Haven't we heard this before?

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. One man’s poison is another man’s medicine. Necessity is the mother ...