Marketers face a divided economy, persistent inflation, tariff pressures and declining social media trust as they plan for ...

It’s tough out there for a customer journey mapper, at least one who is still clinging to the old or legacy ways of ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Think of AI as a contract worker with no long-term memory: each assignment begins with a blank slate. It won’t remember past ...

AI can be integrated into your existing systems; you don’t have to rip-and-replace. But successful AI implementation needs to ...

With Webflow Optimize, Adobe Marketo and a nimble growth team, Samsara built a high-performance website that personalizes at ...

Customer engagement platform receives significant funding to enhance AI capabilities and grow North American operations.

Brands can’t achieve real personalization without uniting their emotional and factual data layers into a single digital brain ...

A returning shopper sees new products they actually care about. Instead of a generic homepage or a repeat, irrelevant promo, ...

Humans still matter most. Google Research head Yossi Matias argues that AI won’t replace scientists — it will multiply their ...

At CDP World, Treasure Data redefined AI in marketing with its interoperable AI Marketing Cloud and the debut of the “Super Agent.” ...

New appointments focused on shortening experience management innovation cycles, driving continuous AI performance improvements, and enhancing product experience Mark Hammond appointed SVP, Core AI; ...