The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

New tool enables enterprise-scale evaluation of production AI agents through digital twins and synthetic customers.

Nice acquired conversational and agentic artificial intelligence specialist Cognigy for $955 million. The two AI leaders combine to form a powerhouse in the customer experience niche. With Nice's ...

NICE Ltd. (NASDAQ:NICE) ranks among the best big data stocks to invest in. On December 23, Piper Sandler reiterated its ...

AI-powered transcription and searching unlocks hidden insights from every call, to improve productivity, emergency response and staff retention NiCE (Nasdaq: NICE) today announced the launch of NiCE ...

Contact center market leader NICE Ltd. used the recent Enterprise Connect show to add to its artificial intelligence portfolio with the release of Enlighten XM (Experience Memory), which adds ...

We recently published a list of 10 Important AI Announcements for Investors. In this article, we are going to take a look at where NICE Ltd. (NASDAQ:NICE) stands against other important AI ...

Trevor Noah is playing it safe and being extra nice to AI chatbots in the chance it ends up being the downfall of the human race. While talking with Ezra Klein on his podcast “What Now? with Trevor ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. The new release leverages recent advancements in artificial intelligence ...

Organizations of all sizes across industries utilize NICE Enlighten, NICE’s AI purpose-built for CX, to optimize, automate and augment consumer and employee experience Since launching in 2020, NICE ...

NICE Ltd. has struggled recently due to its CEO's retirement and geopolitical issues, but is on a recovery path with AI-driven efficiency. NICE's AI-equipped customer support platform, providing its ...

New AI command center delivers real-time control, visibility, and assurance to keep enterprise AI Agents always-on and trusted NiCE (Nasdaq: NICE) today announced the launch of AI Ops Center, the ...