Escalent Recognizes 12 Utilities as 2025 Business Customer ChampionsLIVONIA, Mich., Jan. 14, 2026 (GLOBE NEWSWIRE) -- A new Cogent Syndicated ...

Over the past few years, customer-focused decision making has become the gold standard for businesses. It makes sense: Customers have more options, higher expectations for service and more access to ...

New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

For over a decade, from the post-2008 recovery through the pandemic rebound, cheap money hid the cost of bad decisions. Many companies and entire categories expanded simply because the low cost of ...

Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer expectations. Stephen Covey's timeless principles from "The 7 Habits of ...

LONG ISLAND CITY, N.Y. & SUNNYVALE, Calif.--(BUSINESS WIRE)--Today, Optimum and Google Cloud announced an expanded collaboration to build an intelligent and personalized customer experience across web ...

Want to know the secret to creating an amazing customer experience? It’s simpler than you might think. I recently interviewed Michael Cecchi-Azzolina on my podcast, Amazing Business Radio, and his ...

Gemini Enterprise for Customer Experience is an agentic solution to bring shopping and customer service together.

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Customers aren’t ‘buying’ companies’ improved customer ...

Georgia Power, the state's electric utility serving 2.8 million customers, focuses on improving and enhancing the customer experience throughout its business. The company works with many businesses of ...

DUBAI — Dimension Data, the $8 billion global technology integrator and managed services provider for hybrid IT, on Saturday revealed the findings of its annual CX Benchmarking Report. It urges ...