If customers perceive they are dealing with a scripted chatbot, they are likely to be less satisfied with their mortgage ...

In today's competitive Indian market, delivering exceptional customer service is paramount for business success. This is ...

MONTGOMERY COUNTY, Md. — Montgomery County leaders have announced new upgrades to the artificial-intelligence-powered chatbot ...

The University of Wisconsin-Green Bay has developed an AI chatbot to communicate with students about finding resources on ...

From handling customer service inquiries to streamlining data collection, bots offer marketers new ways to automate ...

A Florida mom is suing Character.ai over its chatbot allegedly initiating “abusive and sexual interactions” with her teenage ...

The teen was influenced to “come home” by a personalized chatbot developed by Character.AI that lacked sufficient guardrails, ...

The disturbing messages shared between AI Chatbot and teen who took his own life - Warning distressing content: When the teen ...

Oracle Responsys Campaign Management is a cross-channel campaign management platform that delivers advanced intelligence at scale so firms can create personalized messages based on customers' and ...

Whether it’s chatbots that can answer sophisticated queries or live agents equipped with specific customer data to substantially cut wait times, artificial intelligence is showing great potential for ...

In online shopping, offering the best customer relations is crucial to ensure people keep coming back. As competition ...

Generative AI (GenAI) is reshaping customer engagement in ways previously unimaginable. While it’s still early in its ...