If customers perceive they are dealing with a scripted chatbot, they are likely to be less satisfied with their mortgage ...

Montgomery County leaders have announced new upgrades to the artificial-intelligence-powered chatbot on the county's 311 ...

London, England, Oct. 23, 2024 (GLOBE NEWSWIRE) -- Shisha Vibe, a top online vape store with multiple locations in London, is thrilled to introduce its new AI-powered customer service chatbot. This ...

The agency is concerned consumers often face a 'maze' of chatbots and automated tools when trying to resolve problems at an ...

MakeMyTrip will use Gen AI to handle pricing and availability queries as well as personalized hotel recommendations, CEO ...

But with Webex AI Agent, Cisco says it’s going one better, as its chatbots will be able to perform much more complicated ...

Lookout, Inc., the data-centric cloud security company, today announced it has integrated an advanced AI-driven chatbot by Embrace.ai within the Lookout Partner Hub portal to streamline access to ...

Even in today’s modern age, call center customer service continues to be a nightmare. Wait times can be long, customers get ...

Companies at the top of Forbes' new Best Customer Service list commit themselves to speedy service and resolution of issues.

Transcom is rolling out a real-time voice-translation tool that could spell the end of AI-powered chatbots in the contact ...

JSW MG Motor India, in partnership with Google Cloud, launches two AI chatbots, Avira and Vir. Utilizing Google Cloud's PaLM ...

Conversational AI is transforming customer interactions within the banking sector. By automating communication and personalizing user experiences, banks are adopting AI-powered chatbots, voice ...