AIA Insurance has been recognised as the #1 Life Insurer in Customer Excellence in the prestigious LMD Customer Service ...

Insure.com reports that Amica ranked as the top home insurance provider for 2026, followed by Travelers and Allstate, based ...

Retail Banking customer excellence survey Standard Chartered Bank has retained its position as the premier institution for ...

Stanbic Bank Ghana has once again been recognised for its strong commitment to customer-centric banking, maintaining its ...

The Disclosure and Barring Service (DBS) has launched a new Customer Satisfaction Survey, to collect feedback from Disclosure and Customer Service ...

TARTA is asking the public to complete an online survey through mid-March as part of its study of bus rapid transit in the ...

Consumer trust can be fragile. During the holiday season, 24% of shoppers reported receiving a biased product recommendation from an AI chatbot based on a stereotype. Among those shoppers, 32% lost ...

Fintechs are setting the pace for retail and digital experiences while traditional banks trail, constrained by rigid ...

In December, only 69% of customers said the car-buying experience was easy, as more shoppers had to visit multiple ...

One week last autumn, I hit my customer feedback limit. I had seen my doctor and done some online shopping. Then I went on a vacation to Europe that involved three airlines and three hotel stays. At ...

Verizon, one of the largest phone carriers in the U.S., sparked backlash last year when it took a major step to make it ...

Enterprises are launching AI pilots at record pace, yet measurable ROI remains rare. The missing link is not technology, but ...