Taylor Swift was Time's Person of the Year in 2023. You might love it, you might hate it, but it happened. If Time had instead captured the zeitgeist by naming a Technology of the Year, it wouldn’t be ...

Forbes Advisor commissioned this Customer Experience Trends survey through the market research company, OnePoll. The study followed ethical guidelines set forth by the Market Research Society’s (MRS) ...

Joseph Michelli examines how AI is transforming the workplace customer experience and why human centered leadership remains ...

The landscape of brand-customer relationships has shifted dramatically over the past few years, and there’s no question that customers today wield unprecedented power in this space, demanding more ...

The rapid pace of artificial intelligence development, combined with the rise of AI-powered chatbots, has led to a common assumption that AI customer experience must be successful for businesses that ...

Analysis shows that customer experience programs are under newfound pressure to deliver clear action and measurable outcomes CSG Launches 2025 State of the Customer Experience Report (Graphic: ...

Digital missteps continue to short-circuit corporate efforts to make artificial intelligence smart enough for consumers to become more satisfied with their customer experience (CX). However, the ...

With 2024 having drawn to a close, it’s not just a moment to look back—it’s a chance to look ahead. Yes, AI will continue to evolve, and the pursuit of seamless customer journeys will remain a ...

Agentic AI vendor triples valuation in seven months to $3B to fuel global expansion of agentic customer experience platform.

Elizabeth Neus is the former managing editor of FedTech and the former producer of FedTech's award-winning Feds in the Field video series. The Washington Nationals are her team; 80s Brit pop is her ...