Customers Bank Sets a New Standard in Client Satisfaction with Industry-Leading NPS Score of 81

Customers Bank, the $24 billion subsidiary of Customers Bancorp (NYSE: CUBI), today announced a Net Promoter Score (NPS) of 81 for 2025—an 8-point increase over last year’s score of 73. This result ...

Verizon customers report phone service outages across U.S.

A Verizon spokesperson confirmed to CBS News that the company is aware of "an issue impacting wireless voice and data ...

The future of customer experience is AI agents working together

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...
Cantech Letter

TERAGO Names May Daou as Chief Customer Officer

TERAGO Inc. (“TERAGO” or the “Company”) (TSX: TGO) ( Canada’s 91% mmWave spectrum holder and a leading provider of Managed Fixed Wireless ...

JEA ranks near bottom of J.D. Power’s 2025 customer satisfaction survey

The average monthly electric bill continues to climb, and new data suggests JEA customers are feeling the strain.

The Results Are In: Procede Turns Intelligence into Efficiency for RWC Group

Customer outcomes show measurable time savings, increased parts revenue, and smoother operational workflows across RWC ...
Digital Transactions

VeriFone And Bilt Aim at a POS And Loyalty Play—Starting With Restaurants

Much depends on Victa’s Android technology, which Verifone says will allow merchants to gather and process customer data at ...