Banks and building societies have overtaken the retail sector for the first time in a long-running customer satisfaction index. The top spot for the banking sector as a whole came as Nationwide ...

Analysts said some companies have struggled to set themselves apart for customer service in terms of their online presence ...

Nationwide has been named the UK's best-performing brand for customer service, achieving a score of 87.3 out of 100 in the ...

UK Power Networks tops the utilities sector and ranks among the UK's top 10 organisations for customer satisfaction ...

"at-above-post addthis_tool" data-url=" has traditionally dominated the UK Customer Satisfaction Index (UKCSI), however for ...

Jet2holidays and Hays Travel have helped the UK’s tourism sector to reach third spot in a UK-wide customer service league ...

Millions of households locked in disputes with their gas or electricity provider are being encouraged to speak up, following ...

Irish seller says app malfunction and poor customer service left her financially worse off despite evidence parcel had been ...

As banks race to turn AI into enterprise-wide intelligence, Revolut's PRAGMA model offers a glimpse of where digital banking ...

Millions of households who are battling with their gas or electricity supplier are being urged not to suffer in silence after ...

Iveco has committed to improving its aftersales services in line with a new strategy to become a premium brand.

The independent business was founded in 1990 by Mark and Christina Cleary, who started by selling home-grown bedding plants ...