THE companies that have let down customers the most in the past year have been revealed. Which? has named the firms that have ...

Analysts said some companies have struggled to set themselves apart for customer service in terms of their online presence ...

Banks and building societies have overtaken the retail sector for the first time in a long-running customer satisfaction index. The top spot for the banking sector as a whole came as Nationwide ...

July marks BNPL regulation day. More than a dozen industry experts offer RBI editor Douglas Blakey, their take on the likely impact of BNPL finally coming under FCA regulation ...

UK Power Networks tops the utilities sector and ranks among the UK's top 10 organisations for customer satisfaction ...

Nationwide has been named the UK's best-performing brand for customer service, achieving a score of 87.3 out of 100 in the ...

UK retailers prepare for new BNPL rules bringing stronger consumer protections, affordability checks and tighter compliance.

"at-above-post addthis_tool" data-url=" has traditionally dominated the UK Customer Satisfaction Index (UKCSI), however for ...

Irish seller says app malfunction and poor customer service left her financially worse off despite evidence parcel had been ...

Jet2holidays and Hays Travel have helped the UK’s tourism sector to reach third spot in a UK-wide customer service league ...

Enterprise Rent-A-Car has announced the winners of its 2026 Repair Partner Awards, which recognise outstanding customer ...

Between customers finding products and services via artificial intelligence tools, brands creating AI-focused experiences, ...