“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Wonderchat is the all in one platform for building AI agents that deliver accurate, source-verified answers for customer service and enterprise operations. Our AI agents combine intelligent ...

"Across industries, there's a surge in AI voice agents targeting customer support service lines, driving new forms of fraud ...

Treat agent supply the same way you treat media supply: curated, measured, continuously optimized and with identity safety as ...

Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event, within Freshdesk, designed to help customer experience (CX) teams reduce response times, enhance resolution ...

Oracle's Rob Pinkerton discusses how to harness AI agents to avoid blind spots in data and processes, build a cohesive ...

Oklahoma Turnpike Authority should have an obligation to make a good faith effort to collect past-due tolls before they send Oklahomans to collections.

Unifor, which represents thousands of WestJet employees in Calgary, Vancouver and Toronto, claims that approximately 400 ...

This beginner’s guide explains what AI agents are, how they differ from traditional automation and chatbots, and why they are becoming essential for businesses.

Yan Fu – co-founder & CTO of YC-backed Berry, a 17-year engineering leader – discusses the hurdles in Customer Success, why ...

It isn't just hype – learn how security integrators are already using it to handle service requests, reduce truck rolls, and ...

Financial institutions are actively moving key customer-facing processes to AI agents, marking a rapid transformation in how ...