“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Wonderchat is the all in one platform for building AI agents that deliver accurate, source-verified answers for customer service and enterprise operations. Our AI agents combine intelligent ...

Treat agent supply the same way you treat media supply: curated, measured, continuously optimized and with identity safety as ...

Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event, within Freshdesk, designed to help customer experience (CX) teams reduce response times, enhance resolution ...

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

Oracle's Rob Pinkerton discusses how to harness AI agents to avoid blind spots in data and processes, build a cohesive ...

"Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have ...

AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why ...

Oklahoma Turnpike Authority should have an obligation to make a good faith effort to collect past-due tolls before they send Oklahomans to collections.

This beginner’s guide explains what AI agents are, how they differ from traditional automation and chatbots, and why they are becoming essential for businesses.

Unifor, which represents thousands of WestJet employees in Calgary, Vancouver and Toronto, claims that approximately 400 ...

Yan Fu – co-founder & CTO of YC-backed Berry, a 17-year engineering leader – discusses the hurdles in Customer Success, why ...