Ricardo Martinez II explains how emergency calls are prioritized, why burnout is rising, and what callers can do to get help ...

"This is RapidSOS UNITE. It's a public safety AI platform that uses real-time intelligence in 911 workloads," said Matthew ...

Lorain County 911 dispatchers were recognized with a proclamation at the Lorain County commissioners meeting Jan. 16 as the county pushes for the dispatchers to be designated as first responders ...

Milwaukee announced the deal for the training software on Jan. 14. It comes as nearby counties have started using AI for ...

Dispatchers at Butler County’s Emergency Communications Center use artificial intelligence to identify the caller’s location ...

Overlooking the Phoenix skyline sit some of the city's most important first responders. 911 operators work all hours of the day, listening to people on their worst days. "You're helping citizens on ...

New emergency dispatchers with the Grand Junction Regional Communication Center (GJRCC) are in their second week of training, ...

The dispatch center serving Benton and Franklin counties will take non-emergency calls with AI starting next week. Staff will ...