Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ecstatic about the product's possibilities. Ditto for its just-announced ...

The generative AI in chatbots market is poised for rapid growth, driven by rising demand for personalized interactions, cloud ...

A recent UNC6395 Salesloft Drift breach reveals Salesforce SaaS risks. Learn how to simplify breach detection, prevention, ...

One of the best approaches to mitigate hallucinations is context engineering, which is the practice of shaping the ...

Every CEO I meet thinks their AI strategy is simple: implement tools, boost productivity, and stay competitive. The reality ...

As is our end of year tradition, we’ve gathered together some industry spokespeople to tell us what they think the biggest telecoms themes will be in 2026.

The AI industry in 2025 saw big-money acquisitions, advancements in virtual assistants and agent orchestration and new ...

As companies continue to use AI to automate more lower-level functions, Salesforce's VP of Workforce Innovation Ruth Hicken ...

Adobe Inc. and Salesforce, Inc. both face real AI disruption risks, but CRM demonstrates stronger resilience and integration into enterprise workflows. CRM's accelerating RPO growth, robust AI-centric ...

Salesforce added 6,000 Agentforce customers in one quarter, hitting $540M in revenue—challenging the AI bubble narrative with real enterprise adoption and ROI.

Salesforce is scaling back its reliance on large language models due to significant reliability issues, shifting focus to deterministic automation with its Agentforce product. Executives acknowledge a ...

Security researchers uncovered a range of cyber issues targeting AI systems that users and developers should be aware of — ...