Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The airline has said its reconfigured cabins underwent 'an extensive safety and certification process' and were signed off by ...

Rochester's mayor and other elected city officials are urging caution for residents as they respond to the presence of ...

Wikipedia unveiled new business deals with a slew of artificial intelligence companies on Thursday as it marked its 25th ...

The shops that win on cycle time, retention, and reputation treat every phase of a repair as part of one connected system.

South African entrepreneur Luvuyo Rani co-founded a business that employs over 200 people has equipped more than 50,000 with ...

The town’s main street, Koloa Road, is lined with these historic structures, many dating back to the plantation era when sugar was king and Koloa made history as the site of Hawaii’s first successful ...

Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to ...

Microsoft had a clever way to handle angry customers demanding to speak with Bill Gates. Support staff would transfer these calls to a special internal line. Operators there would answer as 'Bill ...

High-end department store conglomerate Saks Global filed for bankruptcy protection late on Tuesday (January 13) in one of the ...

Fast-food workers in Missouri received death threats from an angry customer during a refund dispute, according to a Facebook ...