Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

In the sport of NASCAR, family is everything. It’s generations of champions, born into greatness. Its drivers aren’t just ...

While it might look like a letter from your mortgage company, here are ways to avoid falling for this warranty scam.

Let’s get one thing straight: grumbling about bad customer service in Spain is a bit like complaining about the weather in ...

Narendra Modi became the first leader to talk about sanitary pads from the ramparts of the Red Fort, essentially breaking the taboo surrounding menstruation. By talking about such subjects openly, ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

Researchers analyzed data from more than 1,000 customer-centricity transformation projects over the past 25 years. They found that only 15% of CEOs and sales teams have a customer-centric strategy.

The QUAD leaders’ summit hosted by the United States last week was truly a very consequential one. In attendance were US President Joe Biden, Indian Prime Minister Narendra Modi, Australian PM Antony ...