Long wait on Verizon's Customer Service or chat? It's confusing, but here's how and when you'll get $20 bill credit for the massive Verizon outage.

Verizon’s outage was extensive, but now the company has offered a $20 credit to affected users. Here are the full details of what happened, and what you should do now.

Verizon users reported widespread outages on Wednesday afternoon. The telecommunications company acknowledged the outage on social media.

In short, when you see SOS on your phone, it means you're not connected to a cellular network. "If you see SOS or 'SOS only' in the status bar, your device isn't connected to your cellular network, but you can still make emergency calls through other carrier networks," reads an Apple support page on the feature.

A widespread Verizon wireless outage left more than 180,000 customers across parts of the United States without the ability to call, text, or access cellular data Wednesday — causing major disruptions for people who rely on their phones for daily communication,