As adoption accelerates, AI is changing the speed, scale, and sophistication of cyber defense and offense, placing ...

David Colón knew exactly how big the problem was. Every day, the United States Postal Service receives about 60,000 customer service calls. On a good day, his team could answer roughly 45,000 of them.

Over the decades, the Defense Department’s research arm has been responsible for several technology breakthroughs that have reshaped our lives. Phil Goldstein is a former web editor of the CDW family ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Most of the agency’s employees did some telework before the pandemic, but the new lessons learned in 2020 still apply today. Elizabeth Neus is the former managing editor of FedTech and the former ...

The federal government relies on forms and other documents. Many important forms sit on the web, while others sit in storage boxes. The wealth of information available to government agencies is often ...